Below is a description of our operation process on a per-client basis.
1. Onboarding
Onboarding starts once the Customer commits to a TownSites subscription. It consists of two main steps:
- Customer fills and submits out payment information
- Customer fills and submits Onboarding form
Read further about our Onboarding procedure here.
2. Account Setup
After Onboarding is completed, a Maintenance Staff member is informed and starts creating the TownSite.
Instructions on how to create a TownSite are here.
Account setup ends once a QA specialist approves the TownSite and a Welcome email is sent to the Customer. The Customer’s account is now considered active.
3. Account Maintenance
Once an account is activated, tasks are automatically sent on a regular basis to both the Customer and the TownSites staff. These include:
- Reminders to the Customer to request scripts for short-form and long-form videos
- Short-form video reminders are sent more often than long-form videos reminders.
- Prompts to create Content Articles for the TownSite
- Prompts to create posts for the Customer’s Social Media Channels
In addition, TownSites itself will regularly perform the following tasks automatically:
- Create and schedule newsletters to be sent out to contacts weekly (by default)
- Update the following with new content found on the Internet:
- Events and Deals sections/pages
- Restaurants and Businesses databases
- Home Listings section
Staff
Currently, TownSites staff members are delegated into the following groups:
Maintenance: Performs general account operations. Tasks include:
- Creating the TownSite
- Publishing Content Articles
- Creating Social Media posts
- Submitting and publishing short-form and long-form video
Currently in this position: Charisse Pineda, Marlene Morales
Content Authoring: Writes content needed for general account operations: Tasks Include:
- Creating Engagement Post Templates
- Writing short-form and long-form video scripts
- Ensuring Customer satisfaction and success
- Consultation for article and social media content
Currently in this position: Chrissy Zambas
Quality Assurance: Checks all account operation tasks before they are published. Tasks include:
- Management and correspondence of Maintenance staff
- TownSite creation QA
- Content Article QA
- Social Media post QA
Currently in this position: Nicole Palmer
Administrative Positions
- Operations, Programming: Nick Palmer
- Sales, Relations: Lee Moraitis